Shipping and General information


Fish / Dry Goods

Fish are sent by Fastway couriers or Toll Express.

We service most areas in NSW, QLD, VIC and SA, due to quarantine restrictions we can not send to NT or TAS  

Western Australian residents may order but are limited to freshwater fish only due to quarantine restrictions, there is also a quarantine inspection fee of $50 that needs to be added.

Sydney Metro - $15

Sydney Metro (Over $125) - Free

All other areas - $20* (new reduced rate, was $25)

*Please note some remote areas may attract a surcharge for shipping, and some areas can only have small boxes sent to them so extra large fish may also attract a surcharge for big boxes. (we will notify you once we receive your order if you fall into one of these areas). Areas that attract the surcharges so far include but are not limited to Cobar, Eden, North Richmond (outer Sydney) and Alice Springs.

Large Dry goods are unlikely to fit into the small toll boxes in remote areas, please contact us for a quote if you are in a remote area and wish to purchase larger dry goods.

***Please add your phone number along with your address so the courier can contact you if need be - especially important in remote areas! 

NOTE: We are closed on Mondays and do not ship fish this day. Orders are usually sent out in order of date placed starting on Tuesdays and Wednesdays. If you are local in Sydney we may ship on a Thursday, however if you place your order and the first available time to ship is on a Thursday for interstate, we may hold your order over till the following Tuesday to ensure that if there are any delays, the fish are not stuck over the weekend. This is especially important over winter. 

Arrive Alive Guarantee

Allfish2u offers an arrive alive guarantee, just send us a picture of the fish in the unopened bag on the same day as arrival and we will refund you for the value of the fish that don't make it. 

For example, if you order 10 Neon tetras @ $1.95 each and 1 did not make the journey, we will refund back via your payment method $1.95 from your total payment.

There are a few notes that need to be stressed:

  • We DO NOT ship replacements, however you can opt to have replacements sent on  your next new order if you do not choose the refund option.
  • Sizing is approximate
  • Photos usually represent adult fish in full colour - do not expect a 3cm cichlid to look like a 15cm fully grown adult for example.
  • Unless specified specifically "Male" or "Female" on the item listing, you will receive an assortment of both sexes, if we only have one sex left it will be those. You can make a request in the notes for certain sexes, however we can only use this as a guide and do not guarantee to fulfill the request. So for example on Emperor tetras, Or Burmese Naked Rasboras, if there happens to be a photo of an adult male, and it simply states "Emperor Tetra - 3.5cm" or "Naked Micro rasbora 3.5cm" - you will get a mixture of males and females and they will be approximately 3.5cm in size.

LIVE PLANTS

Live Plant orders need to be completed by Sunday night for shipping Wednesday/Thursday, otherwise they will be sent the following week.

Fish/dry goods ordered along with plants, will be sent the same day as the plants.