Shipping and General information


Fish / Dry Goods

Fish are sent by Fastway couriers or Toll Express.

PLEASE NOTE: If you are sent a Toll Tracking number for your order, tracking generally does not update and work with their system till late at night till early morning. So please check back again in the morning to see if it has registered and updated on their tracking system.

UPDATE:  We now accept Bank Deposit in addition to Paypal - To pay via bank depost please deposit the amount into the account provided in checkout. Please ensure you make payment within 24hrs as stock will be allocated if low to orders that are paid and ready to ship. Unpaid orders do not reserve stock past 24hrs and if payment is not completed, the order will be cancelled. Please email payment copy to admin@allfish2u.com for easing tracking.. 

 

We service most areas in NSW, QLD, VIC and SA, due to quarantine restrictions we can not send to NT or TAS  

Western Australian residents may order but are limited to freshwater fish only due to quarantine restrictions, there is also a quarantine inspection fee of $50 that needs to be added and delivery days are decided more by booking and approval by quarantine office than when we would like to ship for arrival.

Pickup In Store - Free
Sydney Metro - $16.50 (including winter heat packs)
Sydney Metro - Orders over $125 - Free (including winter heat packs)
All other locations - $25.00* (including winter heat packs)
Western Australia Shipping (inc quarantine clearance fee) $75.00* (including winter heat packs)

*Please note some remote areas may attract a surcharge for shipping, and some areas can only have small boxes sent to them so extra large fish may also attract a surcharge for big boxes. (we will notify you once we receive your order if you fall into one of these areas). Areas that attract the surcharges so far include but are not limited to Cobar, Eden, North Richmond (outer Sydney), Trunding and Alice Springs.

Large Dry goods are unlikely to fit into the small toll boxes in remote areas, please contact us for a quote if you are in a remote area and wish to purchase larger dry goods.

***Please add your phone number along with your address so the courier can contact you if need be - especially important in remote areas! 

NOTE: We are closed on Mondays and do not ship fish this day. Orders are usually sent out in order of date placed starting on Tuesdays and Wednesdays. 

Arrive Alive Guarantee

Allfish2u offers an arrive alive guarantee, just send us a picture of the fish in the unopened bag on the same day as arrival and we will refund you for the value of the fish that don't make it. 

For example, if you order 10 Neon tetras @ $1.95 each and 1 did not make the journey, we will refund back via your payment method $1.95 from your total payment.

PLEASE NOTE: There is no guarantee for shrimp sent for online orders. All care is given but they are order at own risk.

There are a few notes that need to be stressed:

  • We DO NOT ship replacements, however you can opt to have replacements sent on  your next new order if you do not choose the refund option.
  • Sizing is approximate
  • Photos usually represent adult fish in full colour - do not expect a 3cm cichlid to look like a 15cm fully grown adult for example.
  • Unless specified specifically "Male" or "Female" on the item listing, you will receive an assortment of both sexes, if we only have one sex left it will be those. You can make a request in the notes for certain sexes, however we can only use this as a guide and do not guarantee to fulfill the request. So for example on Emperor tetras, Or Burmese Naked Rasboras, if there happens to be a photo of an adult male, and it simply states "Emperor Tetra - 3.5cm" or "Naked Micro rasbora 3.5cm" - you will get a mixture of males and females and they will be approximately 3.5cm in size.

LIVE PLANTS

Live Plant orders need to be completed by Sunday night for shipping Wednesday/Thursday, otherwise they will be sent the following week.

Fish/dry goods ordered along with plants, will be sent the same day as the plants.